Refund policy

If something is wrong with your order, email hello@thesoftspotco.com and we will make it right.

You do not have to send it back

Return shipping on a blanket costs more than most people expect, and a blanket that has been shipped twice cannot be sold again. So we do not ask for returns.

If you want a refund within 30 days of delivery, email us and we will refund you. Keep the blanket, give it away, do what you like with it. We will not ask you to pay for return shipping and we will not ask you to package anything up.

This is the complete returns policy for this store. Nothing else on this site overrides it.

If it arrives damaged, or it is the wrong item

Email us a photo within 30 days of delivery. We will send a replacement or refund you, whichever you prefer. Same rule applies, you keep the original.

If it never arrives

Delivery normally takes 9 to 14 days. If 21 days have passed since you ordered and tracking still shows nothing, email us and we will refund you or send another one.

How refunds are paid

Refunds go back to the original payment method. We issue them within 2 business days of agreeing to one. Your bank decides how long it takes to appear after that, usually 5 to 10 business days.

Cancelling before it ships

Orders go to our fulfillment partner within 1 to 3 business days. If you email us before yours has shipped, we will cancel it and refund you in full. After it ships, the 30 day rule above applies instead.