Short answers to what people actually ask. If yours is not here, email hello@thesoftspotco.com and a person will answer within 2 business days.
When will it arrive?
Most orders arrive 9 to 14 days after you place them. That splits into 1 to 3 business days of processing, then the shipping itself.
We know that is slower than the two day delivery you get elsewhere. We would rather put the real number on the page than surprise you with it later.
Why does it take that long?
We are a small store. We do not hold stock in a warehouse down the road from you, so your order is picked and packed after you place it rather than before. That is the trade, and it is a large part of why a blanket like this costs what it does here.
Where does it ship from?
A warehouse inside the United States. We ship to the United States only right now, including Alaska and Hawaii.
How much is shipping?
Nothing, on every order, with no minimum. The price on the product page is the price at checkout before tax.
When do I get tracking?
When the order actually ships, which is 1 to 3 business days after you order, not the moment you place it.
Tracking often sits still for the first few days. That is normal and usually means the package is moving through a sorting facility that has not scanned it yet. If it has not moved in a week, email us.
What if I do not like it?
Email us within 30 days of delivery and we will refund you. You keep the blanket.
That is not a trick. Return shipping on something this bulky costs more than the blanket is worth to us second hand, so asking for it back would only make both of us poorer. Full details are in the refund policy.
What if it arrives damaged, or it is the wrong one?
Send a photo to hello@thesoftspotco.com. We will replace it or refund you, whichever you prefer, and you keep the original.
Can I cancel, or change my address?
Yes, if you email us before it ships, which is inside that first 1 to 3 business days. After that we cannot, because it has already left the warehouse.
Will it get here before Christmas?
Order by December 1 and we are confident. After that it will probably still arrive, and probably is not a word we want to use about a gift.
How do I wash it?
Machine wash cold, tumble dry low, and wash it on its own the first time. Care details are on each product page.
Is the color exactly what I see on screen?
Close, not exact. Fabric photographs badly and every screen is different. If the difference bothers you when it arrives, that is what the 30 day refund is for.
Do you have a phone number?
No. There is one person here, and email means nothing gets lost. We will never ask for your password or your full card number.